FAQ
Frequently Asked Questions

Question:
I’ve entered my details, but nothing happens when I want to control if I’ve got any e-mails.

Answer:
Did you have the correct GPRS settings? Every service provider have details about how to go forth with browsing the internet on your mobile phone and use WAP. Go to the homepage of your service provider and see if you can collect the correct settings for your mobile phone.

Question:
Why don’t I get a message on my mobile phone every time I get an e-mail, as when I get an SMS?

Answer:
You can get this effect through PUSH. Momail supports this and it means that you can have your e-mails delivered to your mobile phone as soon as they arrive on our server. Consult your manual to see if your mobile device is capable of having PUSH activated.

Question:
I have forgotten my password, what do I do?

Answer:
If you’ve forgotten your password, click LOG IN on the upper-rigt menu. You’ll get to the login where you’ll also find the link to forgotten password below the login fields. Click on the link and follow the instructions on the page that follows.

Question:
Can I use my other e-mail accounts with Momail?

Answer:
Yes you can. You just simply forward those accounts to your Momail address. Make sure you save a copy of the original e-mail on your originl inbox. If you’re having problems with forwarding your e-mail, see My e-mail accounts in your Momail account pages for how to let Momail fetch the mail for you automatically.

Question:
Is it cheaper to use Momail than MMS?

Answer:
Yes, Momail’s dynamic e-mail service adapts the content in your e-mails to your mobile phone so that you’ll get a remarkable difference in file size when it comes to pictures and documents. The download time per e-mail is therefore also reduced to a minimum. No content is ever lost as we always keep a copy of the original e-mail and attachments for you to view in your Momail webmail.

Question:
I can’t find my activation code, how do I get a new one?

Answer:
You simply get a new one by going through the registration process again. Click on Get Momail and just follow the instructions.

Question:
What is my login?

Answer:
Your Momail address (based on your mobile phone number) is the same as your username. Eg. your login.
Example: 123456@momail.co.uk

Question:
I’ve seen other services that can send e-mail from my other accounts to my mobile phone. Is Momail just the same?

Answer:
No, Momail IS an e-mail account. As soon as you’ve registered, you have an account and can start sending and receiving e-mail to your mobile phone, without your other accounts. The benefits with using Momail is that you now automatically know every other Momail users e-mail address as it is the same as their mobile phone number. Just send them an e-mail by entering thir mobile phone number followed by for example @momail.co.uk.

Question:
Can I only send e-mail to other Momail users?

Answer:
No, you can send an e-mail to ANYBODY in the whole world. Just enter the e-mail address and send, done! One of the benefits with Momail is that you don’t need to enter the whole e-mail when sending to another Momail user. Just enter their mobile phone number and send it, done!

Question:
How do I set up my Windows Mobile 5 for Momail?

Answer:
Click on:

Start > Messaging
Menu > Tools > New Account

Choose Other (POP3/IMAP) in the dropdown list
Click on Next
Enter your e-mail adress (yournumber@momail.co.uk)
Click on Next
Skip the auto configuration and click on Next
Fill in your name as well as your full e-mail adress (yournumber@momail.co.uk) as Username and then your Password

Choose POP3 or IMAP as Account type depending on what you prefer. Enter Momail as the account name
Enter imap.momail.co.uk or pop.momail.co.uk under Incoming mail
Enter smtp.momail.co.uk under Outgoing mail. Do not enter anything under Domain
Choose if you want to set a time interval for when the device should check for new mail. Beware that it can cost more if you do not have a preferable operator contract.
Click on Next
Make sure that Require SSL connection is not ticked. Outgoing mail requires authentication must be ticked though.
Click on Next and then Finish

Question:
How do I set up my Windows Mobile 6 for Momail?

Answer:
Click on:

Messaging
Select New E-mail account

Enter your e-mail adress (yournumber@momail.co.uk)
Click on Next
Select Internet e-mail as your e-mail provider
Click on Next
Fill in your name and then Momail under Account name
Click on Next

Fill in Incoming mail server. Either IMAP: imap.momail.co.uk or POP3: pop.momail.co.uk
Click on Next
Fill in your e-mail adress (yournumber@momail.co.uk) as Username and then your Password
Click on Next
Fill in smtp.momail.co.uk under Outgoing mail server. Make sure that both Outgoing server requires authentication and Use the same name and password for sending e-mail are ticked
Click on Advanced server settings
Make sure that neither SSL for Incoming or Outgoing are ticked
Choose Internet under Network connection
Click on Done
Click on Next and then Finish

Question:
How can Momail be free?

Answer:
We might be a little naive, but we have a vision about allowing everyone access to their e-mail through their mobile. It should be simple, it should work for everyone and it should be cheap to read e-mails in your mobile. Momail is the worlds smallest mobile e-mail and its free. Momail reduces the amount of data with as much as 99 percent, and that means that the cost in data transfer is lowered considerably. (Momail is free, however depending on your mobile service subscription, data transfer fees may be added.)

So how can Momail be free?

The service will be financed through future premium services.

Question:
Is the Momail service depending on which service provider I use?

Answer:
Momail is service provider independant. You only need to be able to browse the internet (to have GPRS/3G activated).